How we work
From incomplete evidence to a clear marine spare parts supply route.
The job begins with technical identification and ends with an agreed commercial and delivery route. It does not begin with a public stock claim or a guessed compatibility statement. Most requests arrive incomplete — a photograph and half a designation, a part number from a book that may not match the engine, a description of a symptom rather than of a part. That is the normal starting point on this equipment, not a failure of the enquiry, and the work is to close the gap between what is known and what can be quoted.
Send RFQ- 01
Send the evidence
Start with the part number, nameplate, photo, drawing, part-book page, old quotation or equipment information you have. Whatever is to hand is enough to begin: a photograph of a plate answers several questions at once, and a photograph of the removed component often answers the rest. Nothing needs to be complete before it is sent. What is missing is asked for once, in a single list, rather than discovered a question at a time over several days.
- 02
Clarify the technical identity
Maker, model, serial, range, duty and application context are clarified where they materially affect the request — and only where they do. On most equipment the model designation narrows a component to a family and something else narrows it to a build: a serial number, an arrangement or configuration number, a suffix, the builder named on the plate where the design house is a different company. Where a line is ambiguous by its own wording — an exhaust valve that could be a spindle, a seat, a housing or a complete cage — it is read back to you before anything is priced, so the quotation answers the item you meant.
- 03
Review the commercial route
Requirements for OEM-route, verified alternative, reconditioned or used options are kept distinct and described only when confirmed. The route is a decision that belongs to the buyer, so it is presented per line rather than resolved quietly: some components can be assessed on their own, while others — anything matched, calibrated or balanced to an assembly, and anything sitting inside a class or certification requirement — can only be assessed against the machine they belong to. Which of the two a line is, and what evidence the route needs, is stated with the price rather than after it.
- 04
Coordinate the delivery route
Quantity, port, ETA, packing, freight, documentation and handover expectations remain visible through order execution. Nothing here is promised before it is confirmed: a lead time is what a supplier has committed to for that item on that route, not an average, and where a date is not yet firm it is described as not yet firm. A part going into a planned overhaul and a part holding a vessel are handled differently, so it helps to say which one it is at the start rather than at the end.
Start with the facts
